The UPS Store in 5958 Snow Hill Road #144

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  Dropped off two packages with pre paid labels. Was not given a receipt and both packages never made it to their destination . Called store and was given extremely rude customer service when asking for help. I would go out of my way not to use this store again. One star rating is being too generous!!!
  By pam j, August 23, 2017
• ★ ☆ ☆ ☆ ☆
  I had a horrible experience with this store. I went to to have them pack and ship an item. It turns out that they put the wrong label on my package and it gets shipped out to the wrong person. I only find out after the person I was sending to tell me they received the wrong item. I call the store and they said they will setup an exchange of the items. After a week of no communication, I have to call them and then they tell me that UPS is late with the package. I ask for tracking info. They can not give me any information. I ask them to keep me updated on the status. They don't. I continually had to play run around with the employees and owner of the store to get information about my package. I call one day and the associate says that only the owner has knowledge of the investigation into the package and that he will be in tomorrow. I call back the next day and the owner says he doesn't know about the investigation, and that another employee knows. At this point, I have had no idea where my package has been for the past 3 weeks. The store was unable to give me any official information about tracking or investigation numbers from UPS. They also never initiated in any communication with me during this process. If I didn't call almost everyday, I don't think I would have done anything to help me. After almost a month my package is found by UPS and they get it delivered. But this was all due to the carelessness of an employee. The only redeeming quality was Nathan who was the only person that provided me information about my package and seemed to care. The owner and another associate named Paul gave horrible customer service.
  By Chris Finnell, November 08, 2016

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